Now that more and more companies are installing SolidWorks 2012, I'd like to take a moment and show you how to log an installation when you have install errors. If you do run into an install problem that you can't resolve, typically you would call tech support for help. Let me show you how to get a very detailed install log for technical support so they can resolve your issues as quickly as possible.
After you get an error that stops or crashes your install, before you try again, you will need to set an option in the install manager. Right mouse click on the title bar of the SolidWorks install manager and select "Installation Logging Levels" then pick "Create Windows Installer Logs (Slow)". See the image below.
Now continue to install SolidWorks and after you get the error and the install crashes again you can retrieve the log from:
XP
"Documents and Settings\<username>\Application Data\SolidWorks\Installation Logs\<version>"
Vista/Windows 7
"Users\<username>\AppData\Roaming\SolidWorks\Installation Logs\<version>"
The log files will have the following naming convention:
<USERNAME>_<product>.log
After you have the log then call your reseller for help.
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