I'm sure most of you are familiar with the tool, SolidWorks Rx, but if you haven't it's a tool that allows us and SolidWorks support to diagnose problems you as customers are having. The program runs in the background and logs information about the session of SolidWorks you are running. This information can be helpful in diagnosing problems customers may be having. Normally the SolidWorks Rx tool is run and it collects and zips up all the necessary information nice and neat.
Once in a while though, we run into a problem where the Rx will not successfully zip up the files or we aren't able to reproduce the problem through the video recording. This would seemingly be a problem when we need those files to troubleshoot the problem. Well i'm going to let you in on a little secret, SolidWorks is actually always logging these files; all the SolidWorks Rx tool does it gathers them up.
These files are located under the folder C:\Users\<username>\AppData\Roaming\SolidWorks. A quick way of accessing this folder is by typing %appdata% in the windows explorer address bar.
%AppData% will bring you to the "Roaming" folder of the above file path. In cases where the Rx will not successfully collect the needed data, you can browse to this folder and manually zip up the "SolidWorks" folder and send that zip file off to our support staff.
If you'd like to a step by step process of using the Rx tool, take a look at this blog from one of our other support techs.