Using SolidWorks Troubleshooting Tools: What is a Video RX and what is the best way to use it?
Many times, trying to describe an issue or behavior in SolidWorks can be complicated. One of the best ways to provide information is to create a Video RX showing a recreation of the issue or behavior.
You must first open up SolidWorks, then go to your Windows Start button – All Programs – SolidWorks 20XX – SolidWorks Tools - and Then SolidWorks RX.
A SolidWorks RX screen should pop up, click on the Problem Capture Tab
Step 1: Record Video – Click Record Video
A small screen will pop up asking if you want to use the current SolidWorks Session or if you want to Restart SolidWorks Now – Choose accordingly (usually Use Current Session).
Another small screen pops up to start recording – click start recording and then drag the box out of the way.
Now is the time to Open your project and recreate the issue . Whether it is an example of unexpected behavior, a lock or freeze of SolidWorks or a crash go through each step that causes the issue.
When you have finished the process, if SolidWorks has not crashed or frozen choose Finish Recording.
You will receive a message that SolidWorks must shut down to complete the package and it will automatically shut down bringing you back to the SolidWorks RX screen.
Step 2: Packaging Files - You can add more files to the Zip. Adding any previously created log files and/or associated project files.
Then choose Package files now – A progress bar will show up and then a Save as screen. You can name the file or keep the default name. Make sure you save it in a place you can find it.
A new pop up will say Package Complete and ask you to continue to Step 3 – Click Continue to Step 3
Step 3 asks you to continue.
If you are sending the Zip file of the Video RX to Graphics Systems (or you VAR) you can close (X) the screen. It will warn you that you are about to loose all your collected information. This is not true; it is all in the Zip file.
If you continue a new screen will pop up asking for you information, upon completion this will send the files to SolidWorks. The drawback to this is that we, Graphics Systems (or your VAR) will not be notified.
By contacting us and sending us your Zip file we can create and track a case. If necessary we can keep an open dialogue with SolidWorks Tech Support about your issue. Many times we can find resolutions or work-arounds within resources provided to us by SolidWorks.